Introduction

National Passenger Survey researcher at London Bridge

We consult 50,000 passengers a year to produce the National Passenger Survey (NPS) - a network-wide picture of passengers satisfaction with rail travel. Passenger opinions of train services are collected twice a year from a representative sample of journeys.

Passengers' overall satisfaction and satisfaction with 29 specific aspects of service can, therefore, be compared over time.

Any questions?

If you have any questions regarding the National Passenger Survey please contact David Greeno or Janet Cardell on 0870 336 6000.

Latest survey results

You can download the latest report by following the link below:
National Passenger Survey Spring 2008