Complaints form

Please fill in the form below

If your complaint to a train company has not been resolved, we can follow it up for you if you fill in the form below.

Your complaint

First Name

Last Name

E-mail

Telephone

Address

County

Postcode

When did the incident occur?

What went wrong?

Who was the service provider?
(search)

When did you complain?
(find out how to complain)

If your service provider gave you a reference number or code please enter it here

What did the service provider say in response?
(if you have additional information from the service provider, please paste them in. Don't forget the bit that says who sent the email to who and when.)

Why were you unhappy with this response?

What kind of response would you like to see?

Is there any other information you can give us?

Your privacy

If you use this form to make a complaint we will only use the information you give us to follow up on your complaint, and in anonymous statistics. We may need to pass information you have provided to a service provider (normally a train operator) or to London TravelWatch to help resolve your complaint but we will not pass the information or your details on to any other third party. For more details see our privacy policy.

Complaints form

Please fill in the form below

Your complaint

See also

Your privacy