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East Coast Catering Vouchers Now Work for All Catering!
21.06.2010
- Location: London, North East England, Scotland, the East Midlands, Yorkshire and the Humber
- Train company: East Coast
- Route: East Coast Main Line
- Passenger manager: Guy Dangerfield
A passenger told us that some East Coast staff were refusing to accept pre-payment catering vouchers for purchases from the At-Seat Dining menu in First Class. Passenger Focus asked East Coast to investigate and it turned out that a long-corrected error in a briefing to staff was still regarded as gospel by some catering crews. East Coast has re-briefed its staff that prepayment vouchers can be used to pay for ANY catering on its trains and, at Passenger Focus’s suggestion, has also made this clearer on its website when passengers are buying the voucher.
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