National Passenger Survey
How satisfied are you?
Introduction
We consult over 50,000 passengers a year to produce the National Passenger Survey (NPS) - a network-wide picture of passengers' satisfaction with rail travel. Passenger opinions of train services are collected twice a year from a representative sample of journeys.
Passengers' overall satisfaction and satisfaction with 30 specific aspects of service can, therefore, be compared over time.
Any questions?
If you have any questions regarding the National Passenger Survey please contact David Greeno or Ian Wright on 0300 123 0860.
Latest survey results
You can download the latest report (published 26 January 2012) by following the link below:
NPS Reportal
You can access the NPS Reportal website by following the link below:
NPS Reportal results
Official Statistics
You can read about NPS and our compliance arrangements with the Code of Practice for Official Statistics by following the link below:
NPS and our compliance with Official Statistics