Rail research & publications
May 2013 Board meeting papers - Part E - Corporate affairs
Corporate matters for discussion and/or approval. Includes: Minutes of Audit Committee of 01 May 2013 including risk report Minutes of Remuneration Committee of 01 May 2013 Minutes...
May 2013 Board meeting papers - Part D – Review of passenger and industry facing work
Review of passenger and industry facing work for quarter four. Includes: National Passenger Survey Results, Transport user groups, Passenger contact, Open data programme
May 2013 Board meeting papers - Part C – Review of national passenger issues
Review of national passenger issues for quarter four. Includes: franchising, disruption, fares and ticketing
May 2013 Board meeting papers - Part B - Chief executives work plan report
Chief executive's workplan report for the May 2013 Board meeting held in Manchester. Includes: activity report for research, communications, resources and corporate governance.
May 2013 Board meeting papers - Part A - May 2013 minutes and current action matrix
Minutes of the Board meeting held on Wednesday 13 February 2013 in London and current Board action matrix (as at 30 April 2013).
May 2013 Board Meeting - Agenda
Agenda for Passenger Focus Board meeting held on Thursday 16 May 2013 in Manchester.
May 2013 Rail Professional: Give passengers the vote!
Anthony Smith writes about the importance of including passengers input when planning franchise extensions
April/May 2013 Rail Technology Magazine: Customer service innovation
Anthony Smith writes about how innovation can be used to improve customer service.
Passenger Focus organisation chart April 2013
Staffing and structure of the organisation as of April 2013
Initial briefing - fresh start for franchising - March 2013
Key announcements about the future of franchising were made on 26 March 2013. These include: plans to put passengers at the heart of a revitalised franchising system a detailed timetable for all rail...
Passenger Focus open data strategy
Open data is information that is available for anyone to use, for any purpose, at no cost. This strategy sets out how we will: regularly publish our data in a way that is easy for passengers to use...
March 2013 Transport Times: Chief Executive column
Anthony Smith writes about giving passengers a greater voice in franchising.
Letter to Government and regulator on East Coast disruption
Passenger Focus has written to the rail regulator and the government following severe disruption on the East Coast Main Line in February 2013, in which around 200 passengers were left stranded after...
Comparison of international rail fares and ticketing report for ATOC and Passenger Focus - February 2013
Passenger Focus and the Association of Train Operating Companies have commissioned some research looking at international fares and ticketing.The Government has recently carried out a review of fares and...
Disabled Persons Transport Advisory Committee (DPTAC) consultation - Passenger Focus submission
Passenger Focus has responded to the Department for Transport’s second round of consultations on the future of the Disabled Persons Transport Advisory Committee (DPTAC) and its possible abolition/replacement...
National Station Improvement Programme: Phase Two report
The objective of this research was to understand, by making a before-and-after comparison, whether or not the National Station Improvement Programme (NSIP) has had a measurable impact on passenger satisfaction...
February 2013 Rail Professional: Chief Executive column
Anthony Smith writes about franchising and rail fares.
Corporate Services Executive information and application pack - February 2013
Please note, the download is a ZIP file archive which includes the: Job advert (PDF) Job description (PDF) Application form (MS-Word) Equality and diversity monitoring form (MS-Excel) Closing...