We put a strong emphasis on evidence-based campaigning and research to found out what matters to you. Browse, download and search our rail passenger research reports and publications.
Two of our most important pieces of work are the:
Browse, download and search our rail passenger research reports and publications.
Browse, download and search our bus, coach and tram passenger research reports and publications.
Our research with bus passengers unsurprisingly shows that punctuality is their top priority for improvement, with our Bus Passenger Survey showing satisfaction...
We ask passengers to rate all aspects of their bus journey covering key factors such as planning the journey, the facilities and information provided at...
Passenger Focus and the Association of Train Operating Companies have commissioned some research looking at international fares and ticketing.The Government...
The objective of this research was to understand, by making a before-and-after comparison, whether or not the National Station Improvement Programme (NSIP)...
On 31 October 2012 the European Rail Agency (ERA) issued its consultation on proposed amendments to the Technical Specification for Interoperability for...