We put a strong emphasis on evidence-based campaigning and research to found out what matters to you. Browse, download and search our rail passenger research reports and publications.
Two of our most important pieces of work are the:
Browse, download and search our rail passenger research reports and publications.
Browse, download and search our bus, coach and tram passenger research reports and publications.
The National Passenger Survey (NPS) provides a network-wide picture of customers’ satisfaction with rail travel. Passenger opinions of train services are...
Major changes are underway to the process for awarding rail passenger franchises. The Government recently set out a revised timetable for franchise replacement...
New research will help ensure that passengers get information on train punctuality as they want to see it. Passenger Focus, the independent passenger...
With the bank holiday just over, Passenger Focus has published a relevant report looking at passengers’ experiences of services over another, longer holiday...
Our research with bus passengers unsurprisingly shows that punctuality is their top priority for improvement, with our Bus Passenger Survey showing satisfaction...