National Passenger Survey
How satisfied are you?
Results documents
Each results document contains passenger ratings of their journey for each individual Train Operating Company (TOC). Ratings are also provided for each sector - i.e. London and the South East, long distance and regional operators. Passengers' ratings are also summarised for across Great Britain.
The first results document produced by Passenger Focus was the Autumn 2005 wave, published in January 2006. To view the results documents please follow the links below:
National Passenger Survey Spring 2010 wave results
(Note: The data for London Midland for how well train company deals with delays in the above report was amended on 23 June 2010 (see page 18).
National Passenger Survey Autumn 2009 wave results
National Passenger Survey Spring 2009 wave results
National Passenger Survey Autumn 2008 wave results
National Passenger Survey Spring 2008 wave results
National Passenger Survey Autumn 2007 wave results
National Passenger Survey Spring 2007 wave results
National Passenger Survey Autumn 2006 wave results
Printed copies
If you would like a printed copy of a results document please phone 0300 123 2350 or email info@passengerfocus.org.uk and we will send one to you.
Find out more
Any questions?
If you have any questions regarding the National Passenger Survey please contact David Greeno or Ian Wright on 0300 123 0860.