We consult over 50,000 passengers a year to produce the National Passenger Survey (NPS) - a network-wide picture of passengers' satisfaction with rail travel. Passenger opinions of train services are collected twice a year from a representative sample of journeys.
Passengers' overall satisfaction and satisfaction with 30 specific aspects of service can, therefore, be compared over time.
The latest survey (Spring 2013) was published on Wednesday 19 June 2013 - please click the image below to view/download it:
For the first time, we have also produced at-a-glance guides to the Great Britain, Scotland and Wales headline results and recent trends.
The next survey will be published in January 2014.
You can access the NPS Reportal website by following the link below:
NPS Reportal results
You can read about NPS and our compliance arrangements with the Code of Practice for Official Statistics by following the link below:
NPS and our compliance with Official Statistics
If you have any questions regarding the National Passenger Survey please contact David Greeno or Ian Wright on 0300 123 0860.
The National Passenger Survey (NPS) provides a network-wide picture of customers’ satisfaction with rail travel. Passenger opinions of train services are collected twice a year from a representative sample...
Summary results showing satisfaction for all building blocks for all main NPS factors.
NPS reports for all Passenger Transport Executives (PTEs) (exactly the same format as Train Operating Company reports). Please note, the download is a ZIP file archive of all the reports and includes: Merseytravel Nexus SEWTA South...
Tables and graphs showing results for Train Operating Company - TOC (including comparisons with one year previously and with relevant sector), trend charts for all factors (including sector and benchmark...
The National Passenger Survey (NPS) provides a network-wide picture of customers’ satisfaction with rail travel. Passenger opinions of train services are collected twice a year from a representative sample...
Tables and graphs showing results for Train Operating Company - TOC (including comparisons with one year previously and with relevant sector), trend charts for all factors (including sector and benchmark...
NPS reports for all Passenger Transport Executives (PTEs) (exactly the same format as Train Operating Company reports). Please note, the download is a ZIP file archive of all the reports and includes: Merseytravel Nexus SEWTA South...
The National Passenger Survey (NPS) provides a network-wide picture of customers’ satisfaction with rail travel. Passenger opinions of train services are collected twice a year from a representative sample...