We consult more than 50,000 passengers a year to produce the National Rail Passenger Survey (NRPS) - a network-wide picture of passengers' satisfaction with rail travel. Passenger opinions of train services are collected twice a year from a representative sample of journeys.
Passengers' overall satisfaction and satisfaction with 30 specific aspects of service can, therefore, be compared over time.
NRPS: Official Statistics Code of Practice Breach: 25 June 2014
On 25 June 2014 BBC Breakfast made a couple of short statements based on what appeared to be prior knowledge of the NRPS results for Spring 2014. These comments were made ahead of the 09:30am publication of this Official Statistic. Passenger Focus is currently undertaking an investigation in to how this breach occurred.