The National Rail Passenger Survey (NRPS) provides a network-wide picture of customers’ satisfaction with rail travel. Passenger opinions of train services are collected twice a year from a representative...
We consult more than 50,000 passengers a year to produce the National Rail Passenger Survey (NRPS) - a network-wide picture of passengers' satisfaction with rail travel. Passenger opinions of train services are collected twice a year from a representative sample of journeys.
Passengers' overall satisfaction and satisfaction with 30 specific aspects of service can, therefore, be compared over time.
The next survey will be published in January 2015.
NRPS: Official Statistics Code of Practice Breach: 25 June 2014
On 25 June 2014 BBC Breakfast made a couple of short statements based on what appeared to be prior knowledge of the NRPS results for Spring 2014. These comments were made ahead of the 09:30am publication of this Official Statistic. Passenger Focus is currently undertaking an investigation in to how this breach occurred.