Bus research & publications

Transport integration in Scotland

Passenger Focus maintains that travel by public transport should be as easy as possible for passengers. We knew from previous research that many passengers are reluctant to make integrated journeys, as...


Customer complaint handling procedure (CCHP)

How we can help you – customer complaint handling procedure Passenger Focus is the independent watchdog set up by Government to protect the interests of Britain's rail passengers and England’s bus, coach...


Passenger Focus Chair Application Pack - 2014

This application pack is a ZIP file containing the following documents: Chair recruitment - information for applicants PDF Chair recruitment - Form A Diversity Monitoring WORD Chair recruitment -...