Bus research & publications


Bus Passenger Survey - full report - Autumn 2013

Passenger Focus carries out a yearly Bus Passenger Survey (BPS) to compare and benchmark what passengers think about their bus service. This is one of several pieces of bus passenger research that we carry...

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Bus punctuality and timetables - Summary report

Part of Passenger Focus’ work is to represent the needs and views of bus passengers in England, outside of London. When some new statutory guidance on punctuality was being put together, we commissioned...

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Customer complaint handling procedure (CCHP)

How we can help you – customer complaint handling procedure Passenger Focus is the independent watchdog set up by Government to protect the interests of Britain's rail passengers and England’s bus, coach...

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Stakeholder Survey Results 2013

Nearly three quarters of people are happy with the work that we do and almost nine in ten agree that we focus on the right issues.These are the findings of our annual stakeholder survey which was sent...

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December 2013 routeone: What passengers think

Routeone feature on our response to a proposed Quality Contracts Scheme (QCS) in Tyne and Wear, which would change the way in which bus services are delivered in the region. Download the article...

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