Bus Passenger Survey

We consult more than 20,000 passengers a year to produce the Bus Passenger Survey (BPS). We measure passengers' satisfaction with their local bus service for a representative sample of journeys.

Passengers rate their satisfaction with a wide range of aspects of their bus journey including the bus stop, waiting for the bus, on the bus, the outside of the bus and the bus driver as well as their overall satisfaction with that bus journey and their rating of value for money.

Latest Bus Passenger Survey

Download the most recent BPS report, published in March 2014 (survey carried out autumn 2013).

Explore the survey further

Our analysis tool lets you break down BPS results in the way that suits you best.

Further links

BPS in your inbox

To receive the next Bus Passenger Survey report in 2015 direct to your inbox, please sign up here.

Information on completing the Bus Passenger Survey

If you’re a bus passenger who has been given a survey to complete and you would like to find out more information prior to filling it in, please click here.

Bus Passenger Survey video summary (autumn 2013 results - published March 2014)

Autumn 2013 Bus Passenger Survey summary from Passenger Focus on Vimeo.


Bus Passenger Survey - full report - Autumn 2013

Passenger Focus carries out a yearly Bus Passenger Survey (BPS) to compare and benchmark what passengers think about their bus service. This is one of several pieces of bus passenger research that we carry...


Bus Passenger Survey - full report - March 2013

We ask passengers to rate all aspects of their bus journey covering key factors such as planning the journey, the facilities and information provided at the bus stop, fares, the helpfulness of the driver...


Bus Passenger Survey - full report - July 2010

As part of its drive to improve bus services and make a difference for passengers, the independent watchdog Passenger Focus has found out what over 18,500 passengers in 14 areas of England think about...