Passenger Focus has developed the Bus Passenger Survey to deliver a robust measure of bus passenger satisfaction – to provide detail at administrative area level and for bus operators within that area.
Passengers rate their satisfaction with a wide range of aspects of their bus journey (the bus stop, waiting for the bus, on the bus, the outside of the bus, the bus driver) as well as their overall satisfaction with that bus journey and their rating of value for money.
Passenger Focus initially conducted a pilot of the survey in six areas and the first full wave of bus passenger satisfaction in a further 14 areas was published in July 2010. In March 2012 the next full wave of results was published.
In March 2013 Passenger Focus published its third full wave of results which surveyed more than 22,000 passengers.
Click the thumbnail below to download the full report:
Analyse the data yourself
Please click here to be taken to a new service which will allow you to analyse the data behind the Bus Passenger Survey. You can look at particular aspects of the research and make your own charts.
This is a new service, so we would be very interested in finding out what you think. Please email lisa.kearney@passengerfocus.org.uk with any feedback.
You can view a video summary of 2012's Bus Passenger Survey by clicking the link below:
Bus Passenger Survey - Pilot
In March 2009, Passenger Focus undertook pilot research in six areas (Bristol, Dorset, Lincolnshire, Southampton, Tyne & Wear and the West Midlands). The aim of the pilot was to develop a consistent approach to measure bus passenger satisfaction and represent different geographical characteristics, bus operators and quality of services.
As part of its drive to improve bus services and make a difference for passengers, the independent watchdog Passenger Focus has found out what over 18,500 passengers in 14 areas of England think about...
We ask passengers to rate all aspects of their bus journey covering key factors such as planning the journey, the facilities and information provided at the bus stop, fares, the helpfulness of the driver...
The Bus Passenger Survey (BPS) asks passengers to rate all aspects of their bus journey covering key factors such as planning the journey, the facilities and information provided at the bus stop, fares,...
The Bus Passenger Survey (BPS) asks passengers to rate all aspects of their bus journey covering key factors such as planning the journey, the facilities and information provided at the bus stop, fares,...
The Bus Passenger Survey (BPS) asks passengers to rate all aspects of their bus journey covering key factors such as planning the journey, the facilities and information provided at the bus stop, fares,...
The Bus Passenger Survey (BPS) asks passengers to rate all aspects of their bus journey covering key factors such as planning the journey, the facilities and information provided at the bus stop, fares,...
The Bus Passenger Survey (BPS) asks passengers to rate all aspects of their bus journey covering key factors such as planning the journey, the facilities and information provided at the bus stop, fares,...
The Bus Passenger Survey (BPS) asks passengers to rate all aspects of their bus journey covering key factors such as planning the journey, the facilities and information provided at the bus stop, fares,...
The Bus Passenger Survey (BPS) asks passengers to rate all aspects of their bus journey covering key factors such as planning the journey, the facilities and information provided at the bus stop, fares,...
The Bus Passenger Survey (BPS) asks passengers to rate all aspects of their bus journey covering key factors such as planning the journey, the facilities and information provided at the bus stop, fares,...