All research & publications
May 2013 Board meeting papers - Part E - Corporate affairs
Corporate matters for discussion and/or approval. Includes: Minutes of Audit Committee of 01 May 2013 including risk report Minutes of Remuneration Committee of 01 May 2013 Minutes...
May 2013 Board meeting papers - Part D – Review of passenger and industry facing work
Review of passenger and industry facing work for quarter four. Includes: National Passenger Survey Results, Transport user groups, Passenger contact, Open data programme
May 2013 Board meeting papers - Part C – Review of national passenger issues
Review of national passenger issues for quarter four. Includes: franchising, disruption, fares and ticketing
May 2013 Board meeting papers - Part B - Chief executives work plan report
Chief executive's workplan report for the May 2013 Board meeting held in Manchester. Includes: activity report for research, communications, resources and corporate governance.
May 2013 Board meeting papers - Part A - May 2013 minutes and current action matrix
Minutes of the Board meeting held on Wednesday 13 February 2013 in London and current Board action matrix (as at 30 April 2013).
May 2013 Board Meeting - Agenda
Agenda for Passenger Focus Board meeting held on Thursday 16 May 2013 in Manchester.
May 2013 Rail Professional: Give passengers the vote!
Anthony Smith writes about the importance of including passengers input when planning franchise extensions
May 2013 Transport Times: Bus users won't put up with being left in the dark
Anthony Smith writes about new research that shows passengers are often left feeling powerless and stranded when buses don't turn up.
April/May 2013 Rail Technology Magazine: Customer service innovation
Anthony Smith writes about how innovation can be used to improve customer service.
April 2013 Route One: Better information call
Research reveals delayed passengers feel 'powerless'
Bus passengers’ experience of delays and disruption - Research report - April 2013
Our research with bus passengers unsurprisingly shows that punctuality is their top priority for improvement, with our Bus Passenger Survey showing satisfaction with punctuality ranging from 57 to 83 per...
Passenger Focus organisation chart April 2013
Staffing and structure of the organisation as of April 2013
March 2013 Route One: Bus Passenger Survey
Route One magazine reports from a briefing event for the 2013 Bus Passenger Survey.
Initial briefing - fresh start for franchising - March 2013
Key announcements about the future of franchising were made on 26 March 2013. These include: plans to put passengers at the heart of a revitalised franchising system a detailed timetable for all rail...
Passenger Focus open data strategy
Open data is information that is available for anyone to use, for any purpose, at no cost. This strategy sets out how we will: regularly publish our data in a way that is easy for passengers to use...
Bus Passenger Survey - results for areas and operators in Yorkshire and the Humber - March 2013
The Bus Passenger Survey (BPS) asks passengers to rate all aspects of their bus journey covering key factors such as planning the journey, the facilities and information provided at the bus stop, fares,...
Bus Passenger Survey - results for areas and operators in the East Midlands - March 2013
The Bus Passenger Survey (BPS) asks passengers to rate all aspects of their bus journey covering key factors such as planning the journey, the facilities and information provided at the bus stop, fares,...
Bus Passenger Survey - results for areas and operators in the South West - March 2013
The Bus Passenger Survey (BPS) asks passengers to rate all aspects of their bus journey covering key factors such as planning the journey, the facilities and information provided at the bus stop, fares,...