All research & publications


Bus passenger views on value for money

The cost of fares and the ease of buying tickets are key parts of the bus passenger ‘experience’. Our research in 2010 found that improving value for money was one of the top priorities for improvement...

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Passenger Voice Rail Great Britain Summer 2010

The largest survey of Britain?s rail passengers has revealed value for money satisfaction scores have increased a record eight points to 48% following the price freeze on season tickets and many other...

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The passenger experience - summary report

Passenger Focus and the Office of Rail Regulation (ORR) wanted to understand the experience of passengers using the railway. We wanted to know how passengers plan their rail journeys and purchase tickets,...

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Passenger Voice - Autumn 2012

Articles in this issue include: • Update on rail franchises • Fares and ticketing • Go Ahead bus passenger satisfaction • Short and Tweet: how rail passengers want to use social media

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Unregulated Fares Increases - Briefing

We have raised our concerns about recent excessive increases to unregulated fares, such as South West Trains? recent 20% fares hikes, with the Government, train operators and the Office of Rail Regulation...

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