Rail Passengers

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Our mission is to get the best deal for passengers. With a strong emphasis on evidence-based campaigning and research, we ensure that we know what is happening on the ground.

Do you have a complaint?

If you have a complaint which the train company has not resolved to your satisfaction then we will try to help.

National Rail Passenger Survey

We survey more than 50,000 passengers a year to produce a network-wide picture of passenger satisfaction with many aspects of rail travel.