How satisfied were you overall with the last journey you made by tram?
43.9% Very satisfied
24.4% Fairly satisfied
12.2% Neither good nor poor
7.3% Fairly dissatisfied
12.2% Very poor
How would you rate the helpfulness and attitude of staff on board your last train journey?
30.9% Very good
22.3% Fairly good
23.4% Neither good nor poor
10.6% Fairly poor
12.8% Very poor
Did the high winds and heavy rain affect your journey by rail, bus, coach or tram? If so, how was your experience of the information provided to help you complete your journey? You can continue the discussion on our forum.
5.2% Lots of staff on hand and clear, useful information provided
8.3% Lots of information available from various sources
13.5% I eventually got the info I needed
27.1% I got where I was going, without outside help
45.8% It was a real struggle, with no help available
If you travel through the Christmas period, when do you usually start making your plans?
Thinking about travelling to work or school in the morning: if you saw someone running for a bus only for it to pull off as they reached the door, what would you think?
As background, our research shows that passengers' perceptions of value for money on buses is influenced by both punctuality and driver attitude. It's quite the balancing act - why not have your say and discuss with fellow passengers in our forum?