News


January edition of Passenger Voice now out

Passenger Voice is our monthly e-newsletter which highlights some of our work on behalf of Britain's rail passengers and England’s bus, coach and tram...

New chair of Passenger Focus announced

The Department for Transport have today announced the appointment of Jeff Halliwell as chair of Passenger Focus with effect from 9 February 2015. He takes...

Fares increase for 2015

Today the rail fares for 2015 were published. David Sidebottom, director at the independent watchdog Passenger Focus, said: “Although fares are still...

New East Coast operator announced

Today the Department for Transport has announced a new operator for the East Coast railway, from March 2015. The new operator is Inter City Railways,...

Smarter travel

We have a new section of the website focussing on our work on smarter travel. Passengers are increasingly coming to expect services to be delivered to...

New name to reflect our wider role

A new voice and making a difference for many road users - that is the promise from independent consumer champion Passenger Focus as it prepares to become...