News


New chair of Passenger Focus announced

The Department for Transport have today announced the appointment of Jeff Halliwell as chair of Passenger Focus with effect from 9 February 2015. He takes...

Fares increase for 2015

Today the rail fares for 2015 were published. David Sidebottom, director at the independent watchdog Passenger Focus, said: “Although fares are still...

New East Coast operator announced

Today the Department for Transport has announced a new operator for the East Coast railway, from March 2015. The new operator is Inter City Railways,...

Smarter travel

We have a new section of the website focussing on our work on smarter travel. Passengers are increasingly coming to expect services to be delivered to...

New name to reflect our wider role

A new voice and making a difference for many road users - that is the promise from independent consumer champion Passenger Focus as it prepares to become...