Bus passengers call for better information and greater customer-focus from drivers
Bus passengers are calling for better information during delays and a more customer-focused approach from bus drivers. Those are the key findings...
News
Publication of rail financial information – Passenger Focus response
Anthony Smith, chief executive of Passenger Focus, said: “For too long passengers have been the passive recipients of major decisions made on their behalf...
London Midland – making progress
Following staffing shortages that led to widespread cancellations last year, Passenger Focus has been working with London Midland on its passenger satisfaction. The...
Passenger Focus response to Scottish fares announcement
Responding to the news that the ScotRail has simplified its pricing structure to remove the need for passengers to hunt for split-ticket deals, Passenger...
Passenger Focus announces new preferred supplier list
Passenger Focus has established a preferred supplier list (PSL) which will enable a list of pre-qualified research providers to undertake various research...
Passenger Focus response to DfT franchise announcement
This morning the Department for Transport outlined its plans for rail franchising and an eight-year timetable for renewing the franchises. Passengers...
Passenger Focus response to First Bus fare cut in Manchester
Hard-pressed passengers in Manchester will welcome the news about fare reductions announced by First Bus today. Trialled in November in some parts of the...
New-look Passenger Voice
This is the first monthly email edition of Passenger Voice. This new-look, more frequent newsletter will help Passenger Focus to keep passengers and stakeholders...
Survey reveals gulf in bus passenger satisfaction
Passengers waiting for their bus in some parts of England may be asking themselves today why their buses aren’t as good as those in Nottingham, Oxfordshire...
Passenger Focus writes to regulator over East Coast disruption
Passenger Focus has written to the rail regulator and the government following the severe disruption on the East Coast Main Line earlier this month. On...