Around five per cent of rail and more than 20 per cent of bus journeys are made by people with a disability or long-term illness; but accessibility is also an issue for those travelling with heavy luggage or small children.

Passenger Focus works to support improved accessibility on rail, bus, coach and tram, and to ensure that the views of passengers with disabilities are driving change. 

Passenger Assistance

Click here to find out more about the service provided by train companies to disabled passengers and others who require assistance with any part of their train journey.

Accessibility forum April 2014

We held our most recent accessibility forum in April and we presented analysis of data from our Bus Passenger Survey (BPS) and National Rail Passenger Survey (NRPS) in relation to passengers who told us that they had a disability. You can see this by clicking on the link: BPS and NRPS accessibility analysis 2013.

We presented the findings of our Passenger Assist mystery shopping research which can be downloaded by following this link: Passenger Assist research presentation.

We also have a summary report of this research. Click the link that follows to download it:



Priority use of bus wheelchair spaces

The Court of Appeal is to rule on whether wheelchair users have priority over other passengers to the wheelchair space on buses.  Lord Justice Briggs...

October 2013 accessibility forum

Passenger Focus has been meeting with national groups representing disabled passengers for eight years. Recently we formalised this meeting to focus on...

Industry talks about accessibility

In May Passenger Focus attended the quarterly meeting of the Department for Transport’s Industry Steering Group to discuss rail accessibility improvements.  The...

Press Releases

Passenger Focus - our work to help passengers with disabilities

Around five per cent of rail and more than 20 per cent of bus journeys are made by people with a disability or long term illness – that’s just one of the useful stats that came out of Passenger Focus’ recent research. As the independent passenger watchdog, Passenger Focus carries out research, including...


Passenger Assist summary report

It is important that passengers with disabilities can travel freely on the rail network. Passenger Assist (PA) is the system which disabled passengers...

Experiences of disabled rail passengers

Each year Passenger Focus asks over 50,000 passengers how satisfied they are with the rail services they use.  In this report we are focussing on...