Key Issues
Passenger Focus undertakes research throughout the year, seeking the views of rail, bus, coach and tram passengers across the country. In these key issues you can see the focus of our work.
Accessibility
Around five per cent of rail and more than 20 per cent of bus journeys are made by people with a disability or long term illness; but accessibility is...
Bus services
Bus services are often an integral part of the local community. They provide links to public services, enable people to get to their work or place of education,...
Disruption
Disruption for passengers during journeys on public transport causes many problems for those affected. We are working with the rail and bus industries...
Franchising
The specifications for new rail franchises provide an important opportunity to seek improvements that will benefit passengers. Passenger Focus therefore...
Future of transport
Our exploration of future trends and their potential impact on passenger expectations of travel, and particularly...
Punctuality and Transparency
Arriving on time is clearly important to rail passengers. But did you know quite how important? Analysis of the National Passenger Survey, which...
Retailing
Buying a rail ticket In the not-so-distant past buying a ticket was a relatively simple experience. You went to the station, and the ticket clerk asked...
Ticket to ride?
It is right and proper that passengers buy a ticket. Passenger Focus has never had a problem with the rail industry taking steps to catch those who deliberately...
Your Concerns
We put a strong emphasis on evidence-based campaigning and research to found out what matters to you. Was your question there? If not, send us a question or call us on 0300 123 2350.