Looking for help and advice, or need to make a complaint? Find the information you need below. Have something to say? We want to hear from you. Visit our forum and take part in our polls.
Get help making a complaint to a rail company, or bus company.
If you have a complaint which the train company has not resolved to your satisfaction then we will try to help.
A guide to your compensation rights for unsatisfactory rail journeys and refunds if your plans change and you decide not to travel.
See the complaint appeals we have received by operator.
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