Advice and complaints

Looking for help and advice, or need to make a complaint? Find the information you need below. Have something to say? We want to hear from you. Visit our forum and take part in our polls.

We also have some tips on how to find cheaper train tickets.


Making a complaint about a journey

Get help making a complaint to a rail company, or bus company.

Taking your complaint further

If you have a complaint which the train company has not resolved to your satisfaction then we will try to help.

Compensation and refunds

A guide to your compensation rights for unsatisfactory rail journeys and refunds if your plans change and you decide not to travel.


Passenger Focus on Twitter

Follow @PassengerFocus on Twitter.