For general enquiries:
If you need to make a complaint:
If you require rail information, train times and timetables please contact National Rail Enquiries on 08457 48 49 50.
Unhappy with a train company's response to your complaint? Please see our guide to taking your complaint further.
Our passenger helpline is open 8am – 8pm Monday – Friday and 8am – 4pm weekends.
Telephone: 0300 123 2350 *
* 03 numbers cost the same to call as geographic landline numbers (starting 01 and 02), even from a mobile phone.
PO Box 5594
Southend on Sea
Fax: 0845 850 1392