Help & Complaints

Contact Forms:

For general enquiries:
Contact Form

If you need to make a complaint:
Complaint Form

Rail contacts:

If you require rail information, train times and timetables please contact National Rail Enquiries on 08457 48 49 50.

Unhappy with a train company's response to your complaint? Please see our guide to taking your complaint further.

Our passenger helpline is open 8am – 8pm Monday – Friday and 8am – 4pm weekends.

Telephone: 0300 123 2350 *

* 03 numbers cost the same to call as geographic landline numbers (starting 01 and 02), even from a mobile phone.

Write to:

Passenger Focus
PO Box 5594
Southend on Sea

Fax: 0845 850 1392