Contact us
We want to hear from you - get in touch!
If you require rail information, train times and timetables please contact National Rail Enquiries on 08457 48 49 50.
Unhappy with a train company's response to your complaint?
Our passenger helpline is open 8am – 8pm Monday – Friday and 8am – 4pm weekends.
Telephone: 08453 022 022
Fax: 0845 850 1392
Email: info@passengerfocus.org.uk
Write to:
Passenger Focus
FREEPOST (RRRE-ETTC-LEET)
PO BOX 4257
Manchester
M60 3AR
Our London and Manchester offices deal with stakeholder enquiries.
Whittles House
14 Pentonville Road
London
N1 9HF
Telephone: 0870 336 6000
Fax: 020 7713 2729
9th Floor
Rail House
Store Street
Manchester
M1 2RP
Telephone: 0870 336 6095
Fax: 0161 244 5981
Our press office deals with media enquiries.
Telephone: 0870 336 6021/6020
Out of hours: 07918 626045