If you require rail information, train times and timetables please contact National Rail Enquiries on 08457 48 49 50.

Unhappy with a train company's response to your complaint?

Our passenger helpline is open 8am – 8pm Monday – Friday and 8am – 4pm weekends.

Telephone: 08453 022 022

Fax: 0845 850 1392

Email: info@passengerfocus.org.uk

Write to:
Passenger Focus
FREEPOST (RRRE-ETTC-LEET)
PO BOX 4257
Manchester
M60 3AR

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Our London and Manchester offices deal with stakeholder enquiries.

Whittles House
14 Pentonville Road
London
N1 9HF

Telephone: 0870 336 6000
Fax: 020 7713 2729

9th Floor
Rail House
Store Street
Manchester
M1 2RP

Telephone: 0870 336 6095
Fax: 0161 244 5981

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Our press office deals with media enquiries.

Telephone: 0870 336 6021/6020

Out of hours: 07918 626045

 

 

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See also