Help and complaints

Unhappy with a train company's response to your complaint? Visit the passenger help page for advice about complaints.

Stakeholder enquiries

Our London and Manchester offices deal with stakeholder enquiries. Click here for addresses and telephone numbers.

Media enquiries

You can contact the press office during office hours on 0300 123 0821.

For urgent out of hours media enquiries please call 07918 626045. Please note that this phone accepts calls only, and not text messages.