Unhappy?
This is what you need to do
Bus and coach (scheduled domestic) services England and Wales
If you have an individual bus or coach complaint, please let the bus or coach company know first. If you don’t feel they have resolved it to your satisfaction, you can raise it with Bus Users UK, an independent group formed to give bus passengers a voice. Please give them as much detail as you can and they will take things further for you. If they can’t resolve it, they are partners in the Bus Appeals Body who will issue a decision about your complaint.
If your journey was in England, please contact Bus Users UK at:
PO Box 119
Shepperton
TW17 8UX
Telephone: 01932 232574
Email enquiries@bususers.org
If your journey was in Wales, please contact Bus Users UK at:
PO Box 1045
Cardiff
CF11 1JE
Telephone: 029 2022 1370
Further details of the Bus Appeals Body at http://www.busappealsbody.co.uk/
London
London TravelWatch will only get involved if the bus or coach company has had an opportunity to deal with the complaint. Their details are as below:
London TravelWatch
6 Middle Street
London
EC1A 7JA
Telephone: 020 7505 9000
Scotland
Bus Passengers' Platform will only get involved if the bus or coach company has had an opportunity to deal with the complaint. Their details are as below:
Bus Passengers’ Platform
Area 2-D Dockside
Victoria Quay
Edinburgh
EH6 6QQ
Telephone: 0131 244 1709
www.scotland.gov.uk/Topics/Transport/ptuc/Signposting
Northern Ireland
The Consumer Council will only get involved if the bus or coach company has had an opportunity to deal with the complaint. Their details are as below:
The Consumer Council
Elizabeth House
116 Holywood Road
Belfast
BT4 1NY
Telephone: 0800 121 6022
Tram services
Complaints or appeals for tram services are normally made to the network operator or promoter.