We are an independent public body set up by the Government to protect the interests of England’s bus passengers outside London, coach passengers on scheduled domestic services and tram passengers.

FAQs

• I want to make a complaint about Passenger Focus. How...
• How do I make a bus or coach complaint?
• Where can I find bus related research?
• All Questions

News & Events

• Bus passengers call for better information and greater... 23rd April 2013
• Passenger Focus response to First Bus fare cut in ... 22nd March 2013
• New-look Passenger Voice 22nd March 2013
• Survey reveals gulf in bus passenger satisfaction 18th March 2013
• Sheffield's Better Bus Area - Passenger Focus's re... 26th February 2013
• All News & Events

Polls

• Keep our transport tidy! 3rd May 2013
• Desire for a streetcar? 27th March 2013
• Mobile phones 26th February 2013
• Leg-room on train seats 1st February 2013
• All Polls

Publications

• Bus passengers’ experience of delays and disruption... 23rd April 2013
• Bus Passenger Survey - full report - March 2013 18th March 2013
• Passenger Voice - Winter 2012 17th December 2012
• All Publications