Passenger Focus

I blogged sometime ago about the CallConnect service. Rising passenger numbers using this bus service is welcome news. The rural bus service saw passenger figures rise to more than 322,000 in 2014, the biggest annual total since the service launched nearly 15 years ago. It represents a five per cent growth in passenger numbers compared […]

Results from the next Tram Passenger Survey are in. We asked passengers using the systems in Manchester, Sheffield, Nottingham, Birmingham/Wolverhampton, Blackpool and Edinburgh what they think Also this means we can do regional comparisons between the modes of transport – tram came out well last time, bus second with rail trailing. Launch date for the […]

Over 47,000 bus passengers from around England (outside of London) have had their say in the latest wave of the Bus Passenger Survey. We are publishing the results on March 12 in Manchester – if you would like to come please contact Miriam Cummings by email or call 0300 123 2165. In the meantime […]

Speaking today at the Smarter Travel conference in Birmingham. Interesting speaking format – twenty slides that automatically change in the course of five minutes – so interesting to see how it goes. Therefore, everything you need to know about passenger’s information and ticketing can be seen by clicking here! Also, any Smart ticketing scheme will […]

Take an early start after a sleepless night with sick children and what do you get? A lost suitcase. Jane, my wife, recently left hers on a Virgin train on the way to Manchester. Jane only realised about an hour after she arrived. Looked grim. Phone call to Virgin started a train of very helpful, […]

It’s not often in transport that you come across a plan that genuinely takes you back. However, Tunbridge Wells has done just that. Pembury Road, that snakes through Southborough from the A21 to and from Tunbridge Wells is notorious for traffic. Buses get snared up in it the whole time as only part of the […]

Passengers have their say

The latest National Rail Passenger Survey is out today. The headline figures mask, as ever, wide variations in the passenger experience. Overall satisfaction saw a significant drop – down 2 per cent – on last year. This is largely driven by patchy performance by some of the big London and South East train companies. However, […]

It will be interesting to see what rail passengers have to say about their train services as the latest wave of the National Rail Passenger Survey is out soon. The survey was carried out before recent disruption but will provide a very useful snapshot of passenger opinion. Watch this space around 9.30am next Tuesday.

On the evening of Friday 9 January, a colleague took a bus from Exeter to Winkleigh, a village in rural Devon. The bus stopped just outside St David’s station, and a modern, reasonably comfortable, double-decker bus showed up bang on time. As passengers boarded the bus they were greeted with, “You don’t want to go to […]