Passenger Focus

Rainy day, dream away

Buses get a lot dirtier when it rains, passengers can’t see out of the windows and discarded newspapers are trodden on with dirty and wet feet. Passengers really notice this and satisfaction drops as a result. Talking to operators about our Bus Passenger Survey result, although there is slight improvement, passenger satisfaction with the condition […]

As we experience this balmy July weather, it is hard to remember that the country experienced such extreme weather last winter.  But Richard Brown’s Review,just published, is a reminder that we should not forget that they had severe impact on our transport system (and, of course, extreme hot weather can do the same). Such events […]

First recently took over the 41 route from Manchester to Sale via the universities with brand new, quality single-deck buses. I noticed that First were advertising £1 single fares and then saw that so were Stagecoach on their “Magic” buses. This is great news for occasional passengers. In Manchester in 2008 a single on a […]

This was the dilemma faced by a colleague earlier this week. She wanted to travel from Bewdley in Worcestershire to Manchester to attend a meeting at our office there. Using the Traveline Journey Planner an attractive option was to catch the 292 bus leaving Bewdley at 7.57am arriving in Ludlow in time to catch the train […]

Over 27,000 rail passengers throughout England, Scotland and Wales have voiced their opinions on their rail journeys. Passenger Focus has just published the Spring (February to April) 2014 ‘wave’ of the National Rail Passenger Survey. This is the 15th year that passengers have been involved in the Survey – this gives us a tremendous history […]

There is a big open-air car park opposite our office building on Store Street in Manchester. It is about a 10-minute walk from Piccadilly Gardens and only a couple of minutes from the station. It is usually pretty full, but there are often a few spaces left. The site was to have flats and a […]

Tram, tram tram

Got a chance to try out the new Edinburgh tram. The trams themselves are smart and quiet. Ticket machines seemed good, but the real-time information was way out on the morning I travelled. Also, the indicator board of a tram coming into Edinburgh showed ‘Airport’! Teething troubles, but annoying Along Princes Street the tram seemed […]

The difference is noticeable the moment you step off a train, as I did early today. The station, following the recent works, is brighter, less cluttered and seems a bit less crowded. However, it remains a large, complicated station. If you don’t know exactly where you’re going finding your way around can still feel difficult. […]

A spotlight will be on Scotland this summer as a million spectators head to the Commonwealth Games ‘Glasgow 2014′ during July and August. The Ryder Cup at Gleneagles follows in September. A key part of their experience will be getting to the venues and back home.  How will public transport cope? Using public transport features large in […]

My colleague in Manchester writes: “I’ve been seeing a big increase in Wi Fi on board Stagecoach services locally. It has been brilliant, and really makes use of my commute time to the point where I wish I was on the bus longer. I’m getting so much done. “I know Arriva have been doing the […]