It’s not often in transport that you come across a plan that genuinely takes you back. However, Tunbridge Wells has done just that. Pembury Road, that snakes through Southborough from the A21 to and from Tunbridge Wells is notorious for traffic. Buses get snared up in it the whole time as only part of the […]
The latest National Rail Passenger Survey is out today. The headline figures mask, as ever, wide variations in the passenger experience. Overall satisfaction saw a significant drop – down 2 per cent – on last year. This is largely driven by patchy performance by some of the big London and South East train companies. However, […]
It will be interesting to see what rail passengers have to say about their train services as the latest wave of the National Rail Passenger Survey is out soon. The survey was carried out before recent disruption but will provide a very useful snapshot of passenger opinion. Watch this space around 9.30am next Tuesday.
On the evening of Friday 9 January, a colleague took a bus from Exeter to Winkleigh, a village in rural Devon. The bus stopped just outside St David’s station, and a modern, reasonably comfortable, double-decker bus showed up bang on time. As passengers boarded the bus they were greeted with, “You don’t want to go to […]
Predicting the future is always difficult and guesses are usually wrong. How many retail analysts and experts failed to see the change in shopping patterns that have led to Tesco store closures? Passenger Focus tries to concentrate on the near future – I want my train on time today and tomorrow – what might happen […]
A very, very frustrating time for passengers as they return to work, pay more for their tickets and then face real delays and crowding at London Bridge. Taking trains out of the timetable seems a harsh (but presumably simply pragmatic) solution. Let’s hope these teething problems start to sort themselves out quickly. It seems a […]
Looks like buses and coaches will be taking up the slack on Boxing Day outside London when there are very limited rail services operating. Increased bookings for National Express coaches reflect the desire to avoid engineering works and replacement buses on the West Coast and other places. The bus industry seems oddly reticent about trumpeting […]