Passenger Focus

So, the pundits were wrong. A Stagecoach/Virgin bid is successful after all. The headlines, even discounting the bits like new trains that have already been announced, look impressive. So does the premium that will be paid to the Government. For everyone’s sake let’s hope this is achievable. The best thing is getting some certainty. The […]

Much debate at the moment about how to ensure rural areas have some transport provision as local authority cuts bite on tendered services. I tried to summarise some of the issues in a recent article for Transport Times: read here It is good therefore to see a great initiative in Yorkshire. The Little White Bus, […]

The two most fiercely contested bits of space on Britain’s transport system must be the wheelchair/buggy space on buses and the space for cyclists on roads. Both present really knotty problems about how to allocate the space available most fairly. Good to see TfGM raising awareness of the issues with this advert. While I am not […]

At the risk of stretching the interest of regular readers I must return to the rebuilding at London Bridge. Sunday saw me attempting my regular run down to Sevenoaks to see my dad. A forensic examination of the National Rail Enquiries website and using the journey planner seemed to indicate no problems with the service. […]

A sign is a failure, but…

Stepping off the train at Birmingham New Street you are walking into a live, large building site. However, the signs are no better than they ever were. You simply cannot see how to get out other than by following the other crowds milling around. At the concourse level, primitive information systems struggle to get people […]

Gamekeeper turned poacher?

British Transport Police does a lot of good work in keeping us all safe as we move about the transport network. So my colleague was surprised to find that the force had turned to crime, perhaps to pay for a Christmas party?   On a serious note, those who have worked with me will testify […]

Return to London Bridge

It was with some trepidation that I embarked on my regular journey to Sevenoaks following my last experience of London Bridge. See my earlier blog  for the back-story. First, I calmly sat down and checked the National Rail Enquiries website for any engineering works. You need a cryptic code approach to deciphering the narrow description of the actual works […]

Interesting bus stats? Yes!

The Department for Transport has caught the ‘infographics’ bug. The latest bus statistics are really well set out, make an interesting read and are full of useful information. 82 per cent of buses in England (including London) have CCTV, 79 per cent are deemed accessible, 92 per cent have location trackers, and outside of London […]

A slick presentation from c2c confirmed early news. The new ‘Essex Thameside’ franchise which kicks off on the 9 November will continue to be run by National Express under the c2c brand. There is a lot of positive news in there about what is to come for passengers: new and refurbished trains new timetable new […]

In the midst of the often gloomy news I enjoy reading the Good Deed Feed in the Metro. Lots of simple, short stories where staff and passengers have helped each other. Lost tickets, fainting, lost phones and falling over – all human life is there. We know from our research that rail passengers really value […]