Factsheets

We have produced the following fact sheets to help you:

• Compensation: know your rights
This leaflet explains your rights and what compensation you are entitled to if your train is delayed.


• Annual season tickets: benefits for passengers
  
This leaflet explains the benefits of buying a season ticket and your rights once you have done so.


• 7 ways to save
  
This leaflet offers you money saving tips and deals for Virgin rail passengers travelling on the West Coast route operated by Virgin Trains.


• Just the ticket - factsheet on buying a ticket
  
  With so many different choices of rail tickets, it is sometimes hard to know if you are buying the most suitable one for your journey. This leaflet briefly outlines your options, gives you some handy hints and tips that may help you when buying a rail ticket and points you in the right direction to get further information should you require it.
• Renewing season tickets - factsheet
  
  Are you making the most of your season ticket? Train companies offer savings and other benefits on monthly or annual season tickets but do you know what you’re entitled to? Find out here.
• Putting rail passengers first - information leaflet explaining the work of Passenger Focus
  
  This leaflet tells you who we are and what we can do for you.
  
• Rhoi teithwyr trên yn gyntaf - putting rail passengers first information leaflet (Welsh version) (Cymraeg)
  
  This leaflet tells you who we are and what we can do for you.