Unhappy?
This is what you need to do
If you have a complaint
If you have a complaint about the railway or the service you have received from a train company then you should complain to the service provider involved. Most complaints can be resolved in the first instance by dealing directly with the company responsible.
We cannot become involved until the train company has had a chance to resolve the matter for you, but we are happy to give you advice about the best way to make your complaint.
If you are unhappy with the outcome of your complaint or you do not feel the train company handled it appropriately you can ask us to follow it up.