Unhappy?

If you have a complaint

Rail services
If you have a complaint about the railway or the service you have received from a train company then you should complain to the service provider involved. Most complaints can be resolved in the first instance by dealing directly with the company responsible.

We cannot become involved until the train company has had a chance to resolve the matter for you, but we are happy to give you advice about the best way to make your complaint.

If you are unhappy with the outcome of your complaint or you do not feel the train company handled it appropriately you can ask us to follow it up.

Bus and coach services
If you have contacted a bus or coach operator and have not received a satisfactory response, you may wish to contact one of the following organisations who deal with bus and coach passenger complaints in your area:

England The Bus Appeals Body c/o BUS USERS UK PO Box 2950 Stoke-on-Trent ST4 9EW Telephone: 01782 442855 www.busappealsbody.co.uk	London London TravelWatch 6 Middle Street London EC1A 7JA Telephone: 020 7505 9000 www.londontravelwatch.org.uk
Scotland Bus Passengers’ Platform Area 2-D Dockside Victoria Quay Edinburgh EH6 6QQ Telephone: 0131 244 1709 www.scotland.gov.uk/Topics/Transport/ptuc/Signposting	Northern Ireland The Consumer Council Elizabeth House 116 Holywood Road Belfast BT4 1NY Telephone: 0800 121 6022 www.consumercouncil.org.uk
Wales Bus Users UK PO Box 1045 Cardiff CF11 1JE Telephone: 029 2022 1370 www.bususers.org

British Transport Police
If your complaint is about the British Transport Police or the conduct of its Officers or Staff then you should complain directly to the British Transport Police.