Complaints

If you're unhappy about an aspect of the rail network we can help you make a complaint. If necessary we can follow it up on your behalf.

Frequently asked questions

You can find answers to frequently asked questions and tips on dealing with problems here.

Your rights

Do you know your rights as a rail passenger, such as when you are entitled to claim compensation? If not, you can find out here.

Template letters

We have created template letters to help you make a complaint.