Complaints and Template letters

If you would like to make a complaint about any aspect of the rail network including our role, you can find out how to do so here.

Frequently asked questions

You can find answers to frequently asked questions and tips on dealing with problems here.

Your rights to compensation

Do you know your rights as a rail passenger, such as when you are entitled to claim compensation? If not, you can find out here.

Coming soon - Rail User Group advice

This section will offer advice, information and support for Rail User Groups.