Our vision is to ensure that the rail industry and government are always

‘putting rail passengers first’
This will be achieved by our mission of
‘getting the best deal for rail passengers’

Over the next three years, our work will be based on the following five objectives, which underpin the vision and mission.

  1. Understanding the needs and experiences of rail passengers
  2. Securing tangible and measurable improvements for rail passengers
  3. Empowering rail passengers with information, advice and advocacy
  4. Influencing major long-term decisions that affect rail passengers
  5. Being visible, accessible and understood by rail passengers and stakeholders

You can find out more about our goals and objectives by reading our corporate plan. This is also available as a Word document and in Welsh.