Our vision is to ensure that operators, funders, and regulators of transport systems

‘put passengers first’
This will be achieved by our mission of
‘getting the best deal for passengers’

Over the next three years, our work will be based on the following seven objectives, which underpin the vision and mission.

  1. Make a difference for all passengers
  2. Tackle examples of poor passenger service
  3. Improve access to services for passengers with particular needs
  4. Promote good practice in complaint handling and provide advice and advocacy to complainants
  5. Increase awareness of Passenger Focus and our influence with stakeholders
  6. Build and deliver effective passenger representation for bus and coach passengers
  7. Boost Passenger Focus's capacity and capability to get the best deal for passengers

You can find out more about our goals and objectives by reading the Annual Conference 2009 edition of our Corporate Plan.