• Case of the Week Find out what happens when we're contacted by passengers who have unresolved complaints.
  • New report published Read 'Future priorities for the West Coast Main Line: released capacity from a potential high speed line'
  • Follow us on Twitter Get involved in the debate about the rail fares increase at #PassengerFocus
  • Improving Euston Station Read our 'Improving Eustion Station' report.

Anthony's blog

Read our chief executive's blog.

The passenger watchdog

Passenger Focus is the independent passenger watchdog. Our mission is to get the best deal for passengers.

What's On

Passenger Focus, chief executive, Anthony Smith, will be speaking at the UK Rail stations, 11th Annual Confernce on Making stations special: growing patronange and developing a destination. The event is being held on 22 February 2012 at King's Cross, London.

Passenger Research

Passenger Focus undertakes research throughout the year, seeking the views of rail, bus, coach and tram passengers across the country.

To find out more about our current work, including the largest piece of published research in Europe into rail passengers’ views (the National Passenger Survey) and also for details of the Bus Passenger Survey, please click below:

Rail research
Bus, coach and tram research

National Passenger Survey

How satisfied are rail passengers in Britain?

Bus Passenger Survey

How satisfied are bus passengers in England?

Making a Difference

Find out how we’re making a difference

Our Newsletters

Privacy Policy

Passenger Poll

What will this year's rail fare rises mean to you?

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